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Carmen Diaz

Human escalation
+15550100013Lead score 55

Summary · Allergic reaction concern from yesterday's pastry. Needs a human.

Today

I had a really bad reaction to the almond croissant yesterday — I'm allergic to walnuts. Was there cross-contact?

02:52 PM

I'm so sorry — this is serious. I'm bringing in a human right now to review what was in the batch and follow up with you directly.

02:54 PM

Thank you, I'm okay but I want to know for next time.

03:02 PM

Last message Nov 12, 03:02 PM